Caremark, a UK-based national homecare franchise provider, has deployed Connecteam‘s all-in-one workforce management app to manage more than 7,000 remote caregivers across more than 115 franchise offices, the company announced today. Connecteam offers everything a business needs to manage and engage its deskless workforce.
Caremark CEO David Glover said that the company required a better method of involving its dispersed workers and enhancing communication between its franchise support center, administrative employees, franchise owners, and its remote teams of 7,000 caregivers.
“Our Care Assistants are the lifeblood of our business and I wanted to ensure they receive the exact support they need, be that training, access to documents or a place to chat with peers, as well as feeling valued, engaged, and part of one big national team, Connecteam checked every box we needed and more. Its ease of use and secure platform enabled us to implement the app quickly with rapid adoption across teams and employees. Most importantly, it has helped us foster a sense of belonging and encouragement across our entire remote workforce which aptly aligns with our core value of caring for all people: customers, employees, franchise owners, and care staff.”
Caremark started using Connecteam earlier this year with three franchise offices. Now the application will be used on the web to:
- Open lines of communication between the franchise support center, Caremark offices, and remote employees
- Review employees, send thank you notes, send important business messages and run referral-friendly programs.
- Access Caremark’s policies, procedures, and operations manuals
- Implement mandatory eLearning programs in all teams and workgroups
- Providing portable training licenses to franchise owners, saving them time and money
The home care industry employs hundreds of thousands of people in many locations, all working tirelessly to help people in their homes. They are not sitting at their desks reading email messages. By using the Connecteam application to provide a better employee experience, Caremark can improve employee engagement and retention, which will also translate to better customer care, said Amir Nehemia, CEO and co-founder, of Connecteam.
Nehemia added: From the beginning, we have seen that Caremark does things differently, putting its beneficiaries first. By bringing real-time, scalable, digital communication and training to the entire network using Connecteam, the company can successfully engage Caremark’s Franchise Owners, managers, and maintenance workers in a more efficient way than ever before – resulting in higher efficiency, productivity and. save.”
Connecteam helps companies of all sizes and across a number of industries – including healthcare, construction, security, manufacturing, retail, restaurants, and hospitality – improve the way they operate and connect their employees seamlessly. The company’s all-in-one application contains elements of communication, HR, and operations, including scheduling, time tracking, attendance, learning and training, employee recognition, etc., to help manage 80% of the world’s workforce, representing 2.7 billion workers, without being tied to a desk. The program is also fully customizable without the need for T support.
Connecteam recently launched a free version of its software for small businesses with up to 10 employees, offering access to the full suite of Conneteam applications – an estimated value of $4,000 per year.
Connecteam is a work management application for deskless employees that provides all-in-one information for communication, day-to-day operations, HR, and training. Founded in 2016, Connecteam has already achieved 400% annual growth and gained the trust of more than 20,000 global customers in 80 countries, including leading brands such as SodaStream (a PepsiCo company), Sodexo, Saint Gobain, Berry Global. and others. Offered as a service (SaaS), Connecteam’s software is available free of charge to small businesses with up to 10 employees. Connecteam also offers a free, two-week trial to large companies that want to improve the way they handle frontline workers.